Frequently Asked Questions
Support Email: sales@vanman.shop
Products
Can I use the sunblock as a daily moisturizer?
Yes, the Tallow and Zinc Sunblock can be used as a daily moisturizer.
My tallow looks strange, is it because of the heat?
Shipping temperatures can change the texture of tallow balms. If it arrives in poor condition, contact us and we can arrange a replacement.
Shipping
How long does standard shipping take?
Standard shipping generally takes 4–7 business days, depending on your location.
What if an item is wrong or missing?
Please contact sales@vanman.shop and we will help investigate and arrange a replacement where needed.
Can I return a product if I’m not satisfied?
Yes. If you’re not satisfied with your purchase, contact us and we will arrange a full refund or replacement.
Subscriptions
How do I manage or cancel a subscription?
Use the email associated with your order/account to manage your subscription. If you need help, contact sales@vanman.shop.